National Ambulance CEO Robert Ball receiving the award from Ayman Al Kurdi, Senior Director at iLearn Middle East, a platinum regional partner for Totara Learning
Abu Dhabi, 23 May 2018: National Ambulance, the leading emergency care provider in the UAE, has won a global award for its learning management system (LMS). Presented to National Ambulance CEO, Robert Ball, earlier this month at the new headquarters in Abu Dhabi, National Ambulance was recognised with the Totara Best Healthcare project award for 2017 following a significant rise in educational competence.
Following the adoption of the LMS Totara Learn, National Ambulance worked with iLearn Middle East to develop a new bespoke learning platform for blended and self-directed learning catering for the needs of all pre-hospital practitioners. The new platform gave National Ambulance an improved management of all training activities, efficient data collection, individual evaluation, certification and automatic renewals. As a result, health and safety training compliance reached 98 per cent, and the average pass rate for exams rose on average from 75 to 92 per cent.
Ahmed Saleh Al Hajeri Deputy CEO of National Ambulance said: “National Ambulance's employees put their knowledge to the test on a daily basis to save the lives of the public. This award is a recognition of the importance we place on excellence and reflects our employees' commitment to continually look to improve all that we do. Our learning management system has revolutionised our performance, which, in turn, enhances the service we provide to our customers.”
National Ambulance chose to work with iLearn to help them deliver an LMS which would enable them to create content targeted at different audiences - Totara Learn. A robust platform was put in place to enhance learning at the entire organisation by supporting the delivery of learning content to multiple audiences. Through the new system, National Ambulance was able to create different and targeted learning content to each grade of learners to meet their needs and support them complete their required education competencies in the required licensing period, with renewal every two years.
As part of the Totara platform, records and feedback were made available to National Ambulance. The ability to show results and completion percentages and track progress was crucial to help the emergency care provider track knowledge, understanding and any gaps in the skills across the entire organisation.
Commenting on the awards, Ayman Al Kurdi, Senior Director at iLearn Middle East, a platinum regional partner for Totara Learning, said: “The Totara Awards recognise the best projects delivering world-class solutions in key industry sectors around the globe. National Ambulance set the benchmark in a number of areas and, deservedly, are winners of the best project award in the international healthcare sector in 2017. This award is a recognition of the continuous efforts made in developing innovative learning solutions in the healthcare sector in partnership with National Ambulance."
National Ambulance provides emergency pre-hospital care in the Northern Emirates through the dedicated 998 emergency ambulance number and smart application. National Ambulance also works with government and private clients across the Emirate of Abu Dhabi to support their requirements; ranging from short-term engagements such as public events through a dedicated team to long-term engagements including constant onsite emergency medical support and patient transfer.