Welcome to the next instalment of our ongoing Disruption Debate series. This time, Lars Hyland spoke to Sunder Ramachandran, General Manager - Training at GlaxoSmithKline (GSK) Pharmaceuticals India. Sunder leads the commercial training strategy for GSK in India for over 3,500 employees, and is particularly interested in social learning and mobile learning.
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Question: Who is involved in customer service at your organisation?
Answer: Probably everyone!
E-learning has the potential to transform customer service training by allowing learners to practice their skills in safe, non-confrontational settings before they have to use these skills in the real world.
But where do you begin?
When searching for a new LMS support provider, you’ll be looking for an organisation that can offer a quality and availability of service which meets the demands of you and your stakeholders.
As always, understanding your requirements means asking the right questions internally before asking the right questions externally.
Cost associated with support services will likely be of major importance to your organisation, so it is essential that you understand the various offers and packages your prospective partners can provide.
For many managers, the employee performance process can be time consuming and inefficient, leaving them questioning the value of the process. So how can managers ensure their employees are progressing and achieving their goals without becoming overwhelmed by the nitty-gritty of performance management? We’ve put together some tips.
Blended learning can be a highly successful approach when it comes to achieving business results through learning. Combining e-learning, face-to-face seminars, social learning, gamification, behaviour change campaigns and many other elements can help reinforce your learning objectives through multiple channels for the best results. Our recipe will help you build a blended learning programme which helps you achieve your organisational goals.
The millennial generation (known as Gen Y) are those born after 1981, and they typically have excellent computer skills. However, unlike previous generations, they are more likely to leave their employer if they fail to get the support and encouragement they need at work. So how do you retain this valuable part of the workforce? Here is a quick recipe for millennial retention success.
Selecting the right learning management system (LMS) is only half the battle. To get the most out of your new LMS, you need to know how to effectively administer and integrate it into your organisational structure. This easy recipe will help you successfully launch your LMS within your company.
For the second year in a row, Totara Partner Xtractor has been ranked as one of Sweden’s best workplaces by Great Place To Work.
The fictitious Acme Corporation has come up with their latest innovation - a dog-walking robot. Sounds like a fantastic idea for pooch lovers; however anyone involved in marketing these robots will need to know how they work, who might want to buy one, and if there are any possible hazards. So how can you ensure everyone in your extended enterprise network are product gurus, knowing everything there is to know about whatever you sell? This recipe should help.
Welcome to the next instalment in our Disruption Debate series. This time, Lars Hyland speaks to Nigel Paine, author of The Learning Challenge and Building Leadership Development Programmes That Work. He has been involved in corporate learning for over 20 years, producing learning software and award-winning multimedia materials for public and private sector organisations.