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LMSs in the hospitality sector

As we enter March, the international Totara Learning team probably has some very different feelings about the months to come. For the team in the UK and the US, we have summer evenings on the beach to look forward to, while the team in New Zealand are coming to the end of their long, hot summer. But wherever we are, one thing’s for sure - we all love a holiday. Our Partners have implemented some highly successful Totara LMS platforms in the hospitality sector, so take a seat by the pool and find out how global organisations use Totara LMS…

Boosting staff retention for Jurys Inn

Jurys Inn is a popular hotel chain in the UK. A key challenge in the hospitality sector is its relatively young, mobile workforce, making it a notoriously high-churn industry. Jurys Inn, with over 60% of employees under 30 years old, wanted to deliver more consistent, engaging training to its growing, geographically dispersed workforce, and chose to work with Totara’s Global Partner of the Year 2015 Learning Pool to ensure this would happen.

Learning Pool implemented Totara LMS, giving the entire workforce anytime access to training, as well as an extensive employee development programme. Following the implementation of the LMS, employee turnover in this hard-to-retain demographic dropped by a massive 38%, and face-to-face training delivery has been reduced by 32% year on year.

As well as this, Learning Pool’s work with Jurys Inn saw them scoop the 2015 Best Totara Project award in the travel and hospitality sector in the 2015 Totara Awards.

Read the Jurys Inn case study

Come fly with easyJet

As the UK’s largest airline, easyJet needed an LMS to stimulate and build its learning culture for 8,000 employees across six countries. It needed to be cost-effective, strongly reflect the easyJet brand, drive a 70:20:10 learning model and support employees and their managers in the areas of performance management and talent and development.

easyJet chose to work with Totara Platinum Partner City & Guilds Kineo to configure and deploy their Totara LMS solution. The fully branded experience ensured that all staff everywhere felt like part of the easyJet family, and enabled learners to undertake self-directed learning as and when they needed it. As many travel and hospitality companies operate internationally, delivering content online keeps the experience consistent and high quality no matter where users are located.

Read the easyJet case study

Four hotel brands, one Totara LMS for glh Hotels

glh Hotels is the parent company of several leading hotel brands including Thistle, Amba Hotels and every Hotels. With 2,000 employees across multiple brands, it was crucial that glh Hotels delivered training according to the different brands in its group, adhering to the different values, visions and look-and-feels. They also wanted to incorporate seamless technology solutions into every aspect of the company.

glh Hotels approached their Totara Partner, who created a multi-branded Totara LMS to act as ‘one source of truth’ for users across the organisation. Employees from each hotel in the group would see a branded LMS from their own company, helping the learning feel relevant and cohesive. In a global 24/7 working environment, mobile access to e-learning and a responsive LMS were critical business requirements, making this solution ideal for the needs of this successful hospitality organisation. Since the launch of Totara LMS in glh Hotels, e-learning has become far more prominent than face-to-face training, suiting the always-on hotel industry.

Read the glh Hotels case study

Enjoy your stay with Totara LMS

With challenges like high staff turnover, a geographically dispersed workforce and the need for always-available learning, Totara LMS is the ideal solution for organisations in the hospitality sector. It’s cost-effective, flexible and ideal for varied audiences. As well as this, Totara Social could be a great way to ensure your employees stay in touch regardless of where they’re based for faster, more efficient collaboration and sharing of ideas.

If you’re in the hospitality sector and wondering how we can help, contact us today to find out more about Totara LMS and Totara Social.


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