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Totara Recipe: How to engage learners in systems training

You’ve purchased a new system at work or want to train staff on an existing platform.

Where do you start?

One-off training is no longer an option, and the most successful companies are following recipes similar to the one outlined below.

Ingredients

  • A flexible learning management system
  • Mobile responsiveness
  • Training plans relevant to user (i.e. new hire, existing staff)
  • Engaging content
  • KPIs - what is your definition of successful training?

Preparation

  • Work out what you want to achieve from the systems training. Will this be the same for all users?
  • Existing system - Assess your learners’ capabilities to pitch the training at the correct level.
  • New system - Win the emotional investment in the new system from your employees. This will be a disruptive change to the way your people work.
  • Set up accounts for all users. For new hires, ensure this is actioned well in advance so they can get up to speed prior to starting work.  

Method

  • For a new system, start training before it goes live on the end user’s device to ensure they are up to speed with the system on day one.
  • Don’t explain everything to everyone in one go. Create specific modules for the role or job function to increase the relevancy of the training.
  • Get beyond show and tell. Make systems training fun through gamification by rewarding users with badges, levels and motivate with interactive elements.
  • Use reporting tools and analytics to gather metrics on the effectiveness and performance of users.
  • Create a mechanism for ongoing support.

Serve and enjoy!

  • Employee efficiency - After training, employees will use the system more effectively, quicker and make fewer errors.
  • More motivated staff - Engaging training and system knowledge breeds confidence in your staff to work.  
  • Increase ROI - A fit-for-purpose system and trained staff will boost the ROI of any systems investment.

Download the systems training recipe

Enjoying our #TotaraRecipe series? Be sure to share it with your colleagues on social media using #TotaraRecipe, and if there's a particular recipe you'd like to see, we'd love to hear your suggestions.

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In association with

Webanywhere

Webanywhere is the only Totara and Moodle Partner based in the UK, US and Eastern Europe. We work with some of the world’s largest companies ranging from Dollar General, Apollo Education Group, Zara, Dominos Pizza and Autotrader. Our learning environments impact everyday lives helping people improve in the workplace using the latest technologies, which ultimately results in improved business performance.

Since 2003, we have been creating immersive learning experiences for our partners, now used globally by over 3 million learners and 4,000 clients. We are a Crown Commercial Service Provider and G-Cloud supplier to the UK government.

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