Hotel chain, Jurys Inn, wanted to improve the consistency of the training they provided to new employees in order to reduce employee turnover.
Like all hospitality providers, at Jurys Inn time is at a premium and their people are geographically dispersed at over 40 locations, working in a 24/7 business. The central HR team realised that their employee’s performance would be further enhanced if they had the tools to:
- align learning and development to the corporate strategy
- widen access to induction training and deliver this in a timely way
- improve scheduling of face to face training and reduce costs
- produce management information
- give employees flexible options for learning at a time and in a manner that suited them
Traditional approaches to training didn’t always work and weren’t as cost-effective as they could be. What Jurys Inn really needed was something that would shift the culture and attitudes towards learning in their organisation and produce measurable outcomes quickly and improve consistency across the business.
Since July 2012, Jurys Inn has been working with Learning Pool. In that time, their Grow Online portal, has evolved to become the go-to place for all things learning and development.
Employees are introduced to Grow Online even before they start their new job through the BELONG induction so that they get a great awareness of Jurys Inn’s culture, values and what their job entails.
This approach saves one day of face-to-face classroom training – time that can be spent meeting their new colleagues and asking questions prompted by their online modules. New starters arrive on Day 1 confident and knowledgeable about the business and ready to start making a real contribution.
Once on board at Jurys Inn, Grow Online continues to support new team members through their first six months and after that, the programme becomes tailored to the specific needs of the end user depending on their role, skillset and their ambitions for future development.
The way e-learning works in a blended approach ensures knowledge is retained, helping employees work in a smarter way and thus delivering an evident return on investment.
- Edward Gallier
Jurys Inn is seeing some terrific results, with employee turnover amongst new staff reducing. This employee group is traditionally the hardest group to retain for many hotel chains.
So by improving staff retention, Jurys Inn has been able to reduce recruitment expenditure and streamline training costs. Consequently, this is working to enhance company culture, build strong teams and improve service delivery.
Jurys Inn’s success has not gone unnoticed. The company was a finalist for a prestigious industry Catey award, is a finalist in the Training Journal’s TJ Awards and awarded silver in the ‘Best LMS Implementation’ category in the E-Learning Age Awards.
The employee feedback from the outset about the 'look and feel' of the system has been very impressive - they have been engaged by the content and its user-friendliness. These are important criteria for us as a business. – HR Director, Jennifer Lee