Jurys Inn improve staff retention by an impressive 38% with award winning LMS roll out

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Organisation information

United Kingdom
Hospitality & Travel
Mid-sized Enterprise

Jurys Inn is a hotel chain with over 1,900 employees working in a busy 24/7 environment, in 35 locations across the UK and Ireland. With a growing, distributed workforce comprising a young demographic, comprehensive and engaging learning is key.

The Challenge

They wanted to improve the consistency of the training that they provided to new employees in an effort to reduce employee turnover. Traditional approaches to training didn't always work and weren’t as cost-effective as they could be. What Jurys Inn really needed was something that would shift the culture and attitudes towards learning in their organisation and produce measurable outcomes quickly and consistently.The roll out of Totara Learn across the organisation has had a dramatic impact.

Edward Gallier, Learning and Development Manager at Jurys Inn, faced the challenge of ensuring new recruits received the opportunity to find out as much as possible about Jurys Inn and its processes in those important first few weeks of employment.


Edward chose Totara Learn, provided by their chosen Totara Platinum Partner, Learning Pool, as part of their Total Solution offer. This means their entire workforce has anytime access to online courses developed by Learning Pool for Jurys Inn, as well as an extensive employee development programme tailored to their brand values, delivered by Totara Learn.

The way e-learning works in a blended approach ensures knowledge is retained, helping employees work in a smarter way and thus delivering an evident return on investment.

- Edward Gallier


Jurys Inn is already seeing some terrific results, with employee turnover among new staff dropping by a massive 38%. This employee group is traditionally the hardest group to retain for many hotel chains. So by improving employee retention, Jurys Inn has been able to reduce recruitment expenditure and streamline training costs. Consequently, this is working to enhance company culture, buildstrong teams and improve service delivery.

Face to face training delivery has been reduced by 32% year on year, while the actual coverage of training has increased enormously. All employees receive the same brand messages and critical processes are communicated uniformly, and in a timelier manner than before. Course completions amount to 3,125 per month at Jurys Inn and this figure is growing steadily. The blended L&D solution now offered by Jurys Inn particularly appeals to the demographics of its workforce – over 60% of employees are under 30 years of age.

Edward is using the talent management capabilities offered by Totara Learn for their fast track graduate entry scheme. Totara Learn allows the hotel chain to create a talent pool and succession plan for each of their hotels.

Looking ahead the team at Jurys Inn are currently working on maximising the potential of Totara Learn to ensure it is used as a wider HR portal – which will offer business benefits in terms of improved communication, performance management and ‘self-service’. 

On the learner engagement Human resources Director Jennifer Lee adds:

The employee feedback from the outset about the 'look and feel' of the system has been very impressive - they have been engaged by the content and its user-friendliness. These are important criteria for us as a business.

Jurys Inn’s success has not gone unnoticed. The company was a finalist for a prestigious industry Catey award, is a finalist in the TrainingJournal’s TJ Awards, Learning Pool’s Regional Organisation of theYear 2014 and awarded silver in the 'Best LMS Implementation' category in the E-Learning Age Awards.

Delivered by

Learning Pool

Learning Pool provides a comprehensive suite of services around the Totara platform including implementation and technical support to end users. With a particular focus on customers, Learning Pool can also offer a rich suite of off the shelf e-learning, bespoke development services and customisation. Learning Pool is also focused on helping its customers collaborate together and facilitates a free active online community made up of HR and L&D professionals from across a range of sectors. Boasting over 1 million users, Learning Pool has the experience and expertise to help organisations drive real business improvement through a tailored blend of learning technology.

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