Ofsted successfully launches a single self-service Totara Learn platform for all user groups

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Organisation information

Region
United Kingdom
Sector
Government
Users
Mid-sized Enterprise

Ofsted – the Office for Standards in Education, Children’s Services and Skills – is an independent department of the UK Government, which reports directly to Parliament. Ofsted inspects and regulates services that care for children and young people, and those providing education and skills for learners of all ages.

Ofsted delivers inspections and regulatory visits throughout England via a combination of directly-employed and contracted inspectors, based across 8 regions, and also has around 1,000 employees who provide indirect services such as inspection support, HR, IT, policy, and data analysis.   

The Challenge

Ofsted had previously developed two separate Moodle sites, using in-house skills, each of which catered for a different audience. Whilst these did provide proof-of-concept for some form of online learning offer, this two site solution created duplication and inconsistency, and the level of traffic and engagement left considerable room for improvement.

The challenge was to create a unified platform for up to 5,000 users across all user groups: two internal and one external, each with different learning needs. The new platform had to be intuitive for learners and admin users, easy to access, and compatible with existing learning materials.

Maintaining the integrity of existing learning data was key, as was the ability to produce useful management information on individuals’ learning and development.

It was vital for Ofsted that the new platform should provide a solid base for future development, and with appropriate external support to minimise risk to the organisation.

The Solution

Ofsted chose to implement Totara Learn with the support of Synergy Learning. This provided Ofsted with an enhanced Virtual Learning Environment (VLE), replacing the two existing sites with one single platform for all online learning and development needs.

Ofsted has three teams responsible for learning, broadly split between soft skills, inspector training, and systems training. All three now contribute to the Totara Learn platform, with overall implementation and development overseen by Organisational Development.

Synergy Learning worked with Ofsted to create an ‘off-the-shelf’ solution, with a specific brief to avoid bespoke customisation, which was made possible by the extensive features available within Totara Learn. Ofsted wanted the look of the platform to mirror other Ofsted systems, and the functionality to be familiar to users of the old platforms. Synergy Learning designed a branded theme and worked closely with Ofsted on platform configuration.

Synergy Learning provided Ofsted with support and consultancy during implementation, reducing the delivery timeline and giving Ofsted the necessary skills to manage platform features on a day-to-day basis. This access to support from a technical partner was one of Ofsted’s key requirements.

Single Sign-On was implemented, allowing Ofsted employees to be automatically signed into the VLE. Ofsted systems don’t yet provide this option for contracted inspectors, so as an interim measure Synergy Learning designed a bespoke login page allowing learners to self-select their user group.

Within its first 90 days, the platform has been judged a success by many users, and feedback from all levels of Ofsted has been overwhelmingly positive.

The platform provides a single source of information for learning opportunities; all Ofsted employees and contractors are able to book, record and reflect on their learning, whether  online or face to face; effective reporting at team and organisational levels has directly helped to increase the completion of mandatory learning to its highest-ever level.

All of these benefits are reflected in the increased levels of traffic over the previous platforms, and learner numbers continue to grow.

The Results

Thanks to their project with Synergy Learning, Ofsted were able to successfully launch a single engaging platform across all user groups. The key benefits of the platform are that it:

  • allows the provision of different learning to different groups
  • removes a key engagement barrier via Single Sign-On
  • allows users to self-book onto online courses and face-to-face learning
  • provides a platform for internal Subject Matter Experts to create Ofsted-specific learning, reducing dependency on high cost external solutions
  • allows colleagues to record their own independent learning
  • provides improved reporting, including the ability for line managers to view their own team’s learning records

Synergy Learning also provided platform administration skills and expertise to additional Ofsted colleagues, reducing organisational risk.

The partnership between Synergy Learning and Ofsted has delivered a solid foundation for Ofsted’s ambition to become a true learning organisation.

All initial project requirements have been met, and Ofsted are already looking ahead to a second round of enhancements in early 2018. Synergy Learning continues to work closely with Ofsted to realise these and other opportunities, ensuring that the platform continues to grow.

“This project was a big step for Ofsted, but our decision to select Synergy Learning and Totara Learn has proved to be the right choice. We’ve received great support throughout the project, and I’m sure that will continue as we explore further enhancements to the platform.

As relative newcomers to VLE provision, we’ve welcomed Synergy Learning’s willingness to challenge our thinking on occasions, and – aside from making the working relationship more of a partnership – we’ve definitely seen improvements in the platform as a result.
We’re looking forward to continuing our journey with Synergy Learning through Totara Learn 10 and beyond.”

- Ian Wallbridge, Senior Officer - Organisational Development Systems, Ofsted

Delivered by

Synergy Learning

Synergy Learning provides a full range of Totara services include hosting, support, training, themes, consultancy and development. Synergy Learning is also the UK's leading Moodle Partner with over 14 years of experience delivering excellence to a global customer base.

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