US Beef doubled the number of employees that can be trained simultaneously for increased training efficiency

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Organisation information

Hospitality & Travel
Mid-sized Enterprise

US Beef is the largest franchisee of Arby’s Restaurant Group. The US Beef footprint today serves guests in 330 restaurants across eight contiguous Midwest and Western US states. 

The Challenge

Historically, US Beef used a structured ‘mentored apprenticeship’ model that saw trainees undergo a six-week paper based program working directly with Training Managers. The program was delivered in three two-week phases, each addressing approximately 5-10 skills areas. The program consisted of training managers leading trainees through observations, practical exercises and evaluating trainee’s ability to perform the skills needed as restaurant managers. Although the program delivered results, it was a very labour-intensive process and required highly skilled training managers to assess trainees at each stage of the program. The program also required significant paperwork upkeep and organisation from training managers. 

The Solution

Kineo partnered with US Beef to expand their current MTP in order to create a new approach to training. The programme needed to; better suit the culture of US Beef, be rolled out on a wider scale and more efficient.

With the implementation of a customised Totara Learn US Beef were able to introduce the significant technology support that the MTP needed. This included:

  • Trainees accessing and completing skills areas online
  • Tracking trainees progress and completed courses
  • Customised courses in compliance, professional skills and leadership to prepare trainees for US Beef franchises
  • Supporting HR with performance management 

The LMS also incorporated customisation so that the enhanced program was simplistic enough for both trainee and training managers to use. Customisations such as:

  • Clear dashboards
  • Summary of the learning plan with US Beef-specific appraisals and assessments process incorporated


US Beef has seen excellent results from its Totara Learn so far. Training Managers can now train twice as many trainees simultaneously as with the previous system, making the training process much more efficient.

Senior Leaders and Training Coordinators in the organisation now have greater visibility of employee progress.

Also, Training Managers now require less support from District Managers owing to the more robust structure and support.

As well as this, US Beef and Kineo won a Gold award in the Best Blended Learning category in the Brandon Hall Group Excellence Awards.

“When Kineo said they wanted to submit our MTP for an award, we were really excited. Not because we thought we would win, but because they’re such a great partner, and it made us feel confident knowing Kineo had that level of pride in our project. So many people worked tirelessly on this assignment.”
-Bo Davis, Chief Operating Officer, US Beef

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Kineo is a global workplace learning company that helps your business improve performance through learning and technology. Kineo has a global network of offices with extensive experience in working with clients to design, develop, host and support Totara solutions. We can work to help you with simple, quick to market LMS implementations through to highly customised enterprise portals. One of the founding Partners, we have also been a key contributor to the code.

Kineo's global head office, based in the UK, has implemented over 200 Totara and Moodle solutions for clients including Tesco, Vodafone, Samsung and many Government and health clients.

Kineo US has developed and deployed highly customized solutions for a wide range of organizations including clients Kohls, DataFlux, and Capella University.

Kineo Pacific has extensive experience implementing Totara solutions for many clients including ALDI, Toll Group, Computershare, KiwiBank, NZ Tourism, Accident Compensation Corporation (ACC) and other Government and Health organisations.

Kineo South Africa provides a full range of e-learning services including content development, consultancy and custom Totara implementations. 

Kineo Latam ha desarrollado e implementado soluciones altamente personalizadas para un amplio rango de empresas como Golcorp, Bridgestone y Gobierno de Ciudad de Buenos Aires. Para más información, póngase en contacto con​ [email protected]

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