Totara Cloud

Enjoy the best of all worlds. 

The innovation, freedom, and control of open source - with the simplicity, immediacy and lower cost of software-as-a-service.

Total freedom

We’re big believers in flexibility in this fast changing world. Avoid vendor lock-in with Totara Cloud terms as short as three months, and the freedom to take your learning management system and social network with you - that's the power of open source SaaS. 

Up and running in a day

Getting serious about managing and tracking learning? Want to run a pilot before making a larger investment? Want a fast turn-key solution? Choose Totara Cloud and start configuring your Totara site the next business day.

Full featured LMS + Social platform

With Totara Cloud you get the features of a world-class learning management system and enterprise social network:

  • Create courses and upload any kind of content 
  • Preview and buy courses seamlessly from Totara Cloud online marketplace.
  • Manage face to face training events, webinars and e-learning
  • Create tests and assessments
  • Track activity and completion with flexible reporting
  • Connect and collaborate using social learning tools
  • Curate content and build professional social profiles
  • Create individual and team learning plans
  • Manage multiple languages
  • And plenty more...

Great value subscription plans

You want to add flexibility, not cost. So we’ve kept it very simple. Compare our features, compare our prices, compare the freedom. You’re getting a world-class, supported LMS + social learning platform for remarkable value.

Safe, secure, and supported

Raise an issue with our online helpdesk. Our team of experts will respond 24 hours a day, every business day. Your data is secure and you don’t have to worry about backups and recovery – we take care of that, so you can focus on your business and your people.

Join an amazing community

Open source means we’re here to help each other. Meet Totara customers and partners. Ask questions and share expertise. Suggest features. Access self-paced training. You’re part of an open source community defining the future of learning management and delivery.

Grows with your business

Totara Learn + Social scales and grows with your business. Scale up and add users. Or if you want to get even bigger, customise or extend, we can switch your deployment option to a Totara Partner or your own web hosting team. You choose what suits you best. We keep Totara Cloud updated to the most recent versions of Totara. So it keeps getting better.

(*prices shown are in US Dollars)

Totara Cloud Plan Cloud 200 Cloud 500 Cloud 1,000 Cloud 2,000
Number of active users 200 500 1,000 2,000
Disk storage (GB) 20 50 100 200
Traffic allowance (GB/month upload and download) 30 35 40 45
Online support desk        
New versions and free upgrades        
Daily backups        
High-availability (99.5% uptime)        
Dedicated load balancing        
Priority 24 x 7 monitoring        
Enterprise Subscriber community        
Theme and colour selection        
Logo upload        
Self paced training        
CSV user and HR uploads        
Per 10 hours of live virtual configuration assistance $1,000 $1,000 $1,000 $1,000
Per month per product *

$350

Order

$500

Order

$750

Order

$1,000

Order

* Prices shown are per product (Totara Learn or Totara Social). Purchase a plan with both products and receive a 12.5% discount. Totara Cloud plans are available as 3 or 12 month renewal periods.


To help us complete your order and have your site up and running as quickly as possible please be ready to provide the following information:

  • Basic details about your business and your site support team
  • The name and URL for your site and preferred hosting location
  • Payment details (billing contact for invoices)
  • Agreement with Totara Cloud's Terms of Service.

Please allow 5-10 minutes to complete the form.

What kind of training will we receive?

In addition to our freely available online training resources (e.g. our regular webinars events, YouTube channel, and online help site), subscribers are offered our Site Manager and Course Creator courses in Totara Academy.

Your progress in these two courses will be used to trigger the schedule and content of your upcoming site configuration sessions (led by your site configuration assistant). During the configuration sessions, you can ask questions about feature-based topics you’ve completed in the Academy.

Use the Totara Support Portal for asking technical questions. Join the Totara Community to discuss and ask questions of your peers.

What happens during the Totara Cloud on-boarding process?

First, we’ll ask you to complete our Technical Questionnaire so that we understand your platform configuration needs. Next, we’ll conduct a kick-off meeting (web conference) with your team, and discuss your requirements, and tailor a configuration plan using up to ten (10) hours of configuration assistance.

What major versions of Totara Learn and Totara Social are on Totara Cloud?

Totara Cloud is current with the latest major version releases of Totara Learn and Totara Social (within two months of a new release). Major version upgrades of Totara Cloud occur every 12 months.

How often is Totara Cloud updated to minor releases?

Totara Cloud is updated to the latest minor releases, which occur every four weeks. Critical releases (e.g. security and emergency releases) are deployed immediately.

Are all Totara Cloud sites upgraded at the same time?

All Totara Cloud sites are upgraded within a single 24-hour time period. To minimize disruption upgrades are scheduled outside of a standard business hours.

What languages are supported in Totara Cloud?

All languages available in the open source versions of the software are supported in Totara Cloud. For Totara Learn, this includes European languages (English, Dutch, Finnish, French, German, Italian, Spanish, Polish, Portuguese, Russian, and Swedish) as well as Arabic, Chinese, Hebrew and Japanese.

Can third-party plugins be added to a Totara Cloud site?

No. Third-party plugins cannot be installed on a Totara Cloud site. If you want to have a 3rd party plugin we recommend contacting a Totara Partner for dedicated hosting.

Can Totara Cloud be integrated with other systems?

No. Totara Cloud is a standardized hosting service and does not support integrations such as:

  • Web services
  • SSO (i.e., “single sign-on”)
  • HR Import (note: manual import is supported. Automated file transfer or external database connection is not supported.)
  • User account management (via automated file transfer from an external source or connection to external service such as LDAP)
  • Course enrolment (via automated file transfer from an external source or connection to external service)
  • External content repositories (with access via reverse proxy)

If you require these kinds of integrations, please talk to a Totara Partner about the integration services they can provide with their own (or your own) hosting environment.

Can customizations be added to a Totara Cloud site?

No. Totara Cloud does not support customizations. All Totara Cloud sites run on the same version of either Totara Learn or Totara Social. If you require customizations, please talk to a Totara Partner about how they can meet your customization needs within their own hosting environment.

What theme configuration options are available in Totara Cloud?

You can select theme colors as well as upload a logo, favicon, background image and select several primary theme colors.

Can one or more custom themes be uploaded to a Totara Cloud site?

No. Totara Cloud does not support uploading of custom themes or PHP files. Please contact a Totara Partner if you need a custom theme solution.

Can a Totara Cloud site be migrated to an external hosting environment?

Yes, Totara Cloud sites can be migrated to Totara Partner hosting (or to hosting by your own technical team). We need at least one month of notice before the migration can take place. When you’re ready, please create a support ticket in the Totara Support Portal and we’ll begin the process.

How much will it cost to migrate a site from Totara Cloud to dedicated hosting?

Our work to migrate your site (from Totara Cloud to your new chosen hosting environment) is free of charge, however your Totara Partner (or your own technical team that you are working with) may charge you a fee for their part of the migration.

Do Totara Cloud sites provide access to the Site Administrator role?

No, access to the Site Administrator role is restricted due to security purposes and to provide better ease of use. Instead, Totara Cloud provides access to the Site Manager role that has access to all of the Site Administration settings used for managing the learning operation (e.g., users, audiences, roles, organisations, positions, badges, competencies, activities, courses, programs, grades, certifications, catalogs, reporting, and hr import).

If you need a site configuration change that is not available to the Site Manager role, talk to your Site Configuration Assistant during the platform on-boarding process, or raise a ticket in the Totara Support Portal.

What is the server uptime?

Totara Cloud offers 99.5% uptime.

Where are Totara Cloud sites hosted geographically?

Totara Cloud sites are hosted in three global regions, as shown below. During the sign-up process, you choose the location that is best for your organization.

  • Americas: Texas, United States
  • Asia and Pacific: Australia
  • Europe, Middle East, and Africa (EMEA): United Kingdom
Which cloud platforms and/or data center providers host Totara Cloud sites?

Totara Cloud sites in the Americas and EMEA are hosted on VMware vCloud Air (a cloud platform from VMWare) in the United States and the United Kingdom, respectively. Totara Cloud sites are hosted in Equinix's SYD3 International Business Exchange (IBX+) data center in Australia.

On what days is the support team available?

Monday through Friday except national and local holidays.

During what times is the support team available?

The Totara Cloud support team is available from:

  • Asia Pacific:
    - 8:00 AM to 6:00 PM Australian Eastern time
    - 8:00 AM to 6:00 PM New Zealand time
  • Americas:
    - 8:00 AM to 6:00 PM Pacific time
    - 8:00 AM to 6:00 PM Eastern time
  • EMEA:
    - 8:00 AM to 6:00 PM UK time
What response times are provided by the Totara Cloud support team?

Our support team is available 24 hours a day, five days a week. During that time, we will respond with a proposed solution as follows:

  • Critical issues: one hour
  • Major issues: five hours
  • Non-urgent issues: one business day
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