Question: Who is involved in customer service at your organisation?
Answer: Probably everyone!
E-learning has the potential to transform customer service training by allowing learners to practice their skills in safe, non-confrontational settings before they have to use these skills in the real world.
For many managers, the employee performance process can be time consuming and inefficient, leaving them questioning the value of the process. So how can managers ensure their employees are progressing and achieving their goals without becoming overwhelmed by the nitty-gritty of performance management? We’ve put together some tips.
Blended learning can be a highly successful approach when it comes to achieving business results through learning. Combining e-learning, face-to-face seminars, social learning, gamification, behaviour change campaigns and many other elements can help reinforce your learning objectives through multiple channels for the best results. Our recipe will help you build a blended learning programme which helps you achieve your organisational goals.